FAQs

1. How do I place an order?

To place an order, simply browse our products, add your selections to the cart, and proceed to checkout. You’ll need to provide your shipping and payment information to complete the purchase.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other options as specified at checkout

3. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $25. For orders under $25, a $5 standard shipping fee applies.

4. How long will my order take to arrive?

  • Standard Shipping: Estimated delivery within 3-7 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-3 business days after processing.
    Processing time is typically 1-2 business days.

5. How can I track my order?

Once your order ships, we’ll send you a tracking number via email. Use the provided link to monitor your package’s delivery status.

6. Can I cancel or modify my order?

If you need to make changes or cancel your order, please contact us at contact@healthsplash.shop or +1 913-286-5139 as soon as possible. Once your order has been processed, modifications may no longer be possible.

7. What is your return policy?

We offer a 30-day return policy. Items must be:

  • Unused and in original condition.
  • In their original packaging.
    For more information, visit our Refund & Return Policy.

8. How do I initiate a return?

To initiate a return:

  1. Contact our support team at contact@healthsplash.shop or call +1 913-286-5139.
  2. Provide your order number, reason for return, and any relevant photos (if applicable).
  3. Follow the instructions provided by our team to complete the process.

9. What if I received a damaged or incorrect item?

If your item is damaged or incorrect upon arrival, contact us within 48 hours of delivery with a description and photos. We’ll arrange for a replacement or refund.

10. Do you ship internationally?

Currently, we only ship within the United States.

11. How can I contact customer service?

You can reach us via:

12. Are your products safe to use?

Yes, all our products are tested and meet safety and quality standards. For specific questions or concerns, please refer to the product description or contact us.

13. Do you offer discounts or promotions?

Yes! We occasionally offer discounts, promotions, and sales. Subscribe to our newsletter or follow us on social media to stay updated.